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Part Time Spanish Bilingual Customer Service Representative



  • Part Time Spanish Bilingual Customer Service Representative
    Job Locations
    USA-LA-Bogalusa
    Posted Date
    3 months ago(3 months ago)
    Requisition Number
    2018-43300
    Number of Positions
    100
    Rate
    USD $11. 62/Hr.
    Job Function
    Contact Center Operations
    Full/Part Time
    Part Time
    Job Location : Location
    USA-LA-Bogalusa
    Job Location : Address
    411 Industrial Parkway


  • This job posting is for English and Spanish speaking only, and for upcoming training classes for our General Dynamics IT office at
    411 Industrial Parkway in Bogalusa, LA
    . Start dates are still to be decided. Everyone is hired as a temporary team member who has the opportunity to become a regular GDIT employee, based on performance and client need.


    Spanish Bilingual Customer Service Representative:


    Are you outgoing and passionate about helping others? Do you want to have a meaningful career? Answer the call. Join our MISSION: Excellent Customer Service.


    Come be a GDIT Spanish Bilingual Customer Service Representative, where you can make an impact by delivering vital healthcare information to callers with Marketplace and other health plan questions. GDIT provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.


    Specific Responsibilities Include:



    • Responding to numerous phone inquiries

    • Using standard technology: telephones, e-mail and web browsers

    • Assisting callers in finishing online applications

    • Completing daily electronic call logs

    • Filling out timesheets

    • Adhering to privacy rules

    • Connecting callers with leadership as needed

    • Maintaining up-to-date knowledge of regulations and policies as they apply to the healthcare programs we service

    • Reporting problems through an easy online system

    • Responding to telephone inquiries within set time parameters

    • Completing all assigned training as necessary


    Pay and Benefits:



    • Base Salary = $11. 62/hour (+10% Spanish bilingual differential after training) + $4. 41/hr for health and wellness benefits

    • A variety of shifts that meet lifestyle and family goals

    • $1,550+ in potential bonuses for excellent work and referrals

    • Leadership support to ensure success in a meaningful career

    • Fun, professional atmosphere

    • Many opportunities for promotion and career advancement into global company


    Education

    • High School Graduate or GED equivalent


    Qualifications

    • Have 6 months+ of customer service experience

    • Speak and read Spanish and English clearly and professionally

    • Type a minimum of 20 WPM

    • Work effectively within deadlines

    • Have excellent interpersonal skills and like helping people

    • Easily organize simultaneous tasks


    Work Environment:


    GDIT ensures the safety and security of our employees and protects the personal information of every customer who calls us for help. Each GDIT call center is a professional office environment where we provide high-quality work stations and all equipment needed for our team members to deliver excellent customer service. GDIT safeguards our employees break times with lots of dedicated indoor and outdoor areas. GDIT production areas maintain the highest levels of security because employees do not bring personal belongings, electronic devices or paper into their work stations.


    About General Dynamics IT:


    General Dynamics IT is a global company dedicated to using the latest innovation to provide smart solutions to some of the nation s most complex problems. We protect against cyber terrorism. We develop ground-breaking medical solutions for the military. We help millions of Americans maneuver through healthcare plans to ensure coverage and care. We do so much more, and it s all impactful work. Launch your career with GDIT through one of our dynamic customer service centers. Our MISSION SUCCESS starts with you. Ensure your own success, join our MISSION. Answer the call for customer service.


    The above job description may not include all responsibilities, skills or working conditions associated with this job. Excellent attendance is required. You may also be required to work GDIT scheduled holidays and overtime.


    GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class. We will consider requests for reasonable accommodations to enable individuals with disabilities to perform the essential functions of this job.






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